What enterprises set out to fix, what we built on Salesforce, and what changed.
Case Study — Retail & CPG Data Cloud + Marketing Cloud Delivers +28 NPS Points for Pan-India Retail Group (220 Stores) IndustryRetail & CPG Scale220 stores, 1.2M customers SolutionData Cloud, Marketing Cloud, Loyalty Outcome Period6 months post-go-live +28 NPS points in 6 months 3× Email click-through rate +18% Repeat purchase rate 1.2M Customers on unified…
Case Study — Financial Services Agentforce Deflects 60% of Tier-1 Support Queries for NBFC with 180K Customers IndustryNBFC / Financial Services Scale18 branches, 180,000 customers SolutionAgentforce, Einstein Bots, Service Cloud Timeline11 weeks to production 60% Tier-1 query deflection 44% Lower cost-per-resolution +22 pts Customer satisfaction score The Challenge This NBFC had grown rapidly to 180,000…
Case Study — Manufacturing Revenue Cloud + CPQ Reduces Quote-to-Cash by 40% for Mid-Market Manufacturer IndustryManufacturing Company Size3,200 employees SolutionRevenue Cloud, CPQ, SAP Integration Timeline14 weeks to go-live 40% Faster quote-to-cash 92% Rep adoption in 60 days 14% Increase in average deal size The Challenge This mid-market industrial manufacturer with 3,200 employees was running its…
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